What's the word Clinique uses for when consultants are supposed to bring clients back the counter?

I was telling my boyfriend about how when I worked at Clinique we were supposed to bring people back to the counter, but I can't think of the lingo used to describe it. Its a single word. Do you know what it is?|||Sale, or free always seems to draw crowds :) lol I know that isn't what you were looking for tho|||Recruit

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